Where is the item send from ?

China, Hong Kong,United States,United Kingdom.

I want to buy, but my country is not in the delivery area ?

Please email us : info@perfehair.com .We can try our best to help you.

Where is my package?

Please do not worry. The items may just in transit. The tracking number will update only when it reaches yours country because that is when someone is able to scan it. If it extends past 3 weeks and you live in America, please contact us and we will find your package for you. For other countries, contact us after you have waited about 20 days.

Tracking website: https://www.17track.net/en

When will my order ship?

Orders need 3-5 business days (Monday-Friday) for processing and then it is shipped! During holidays seasons, orders need 5-7 business days (Monday-Friday) for processing and then it is shipped.

Will I receive a tracking number?

A tracking number will be sent after the order processing has finished. (3-5 business days) Please make sure to check your junk folder in case our email was filtered there. If you have not received a tracking number after 10 days, feel free to email us!

I haven't received a reply from customer service yet.

We reply usually reply within a day or two. Please be sure to check your junk folder! Our email is info@perfehair.com

I only received part of my order.

If you received only part of your order, please don't worry! You will receive the rest of you order in another package or packages.Sometimes we split the items in packages if you have ordered a lot or the package weight is too heavy for the postal service we are using.

My tracking number shows it's been delivered but i didn't receive it.

We recommend to check your neighbor's first or contact your local post office with your tracking number. After we ship your package out the responsibility goes to your local post office. If you package has been stolen we do not cover it.

If you still can not find it, please email us: info@perfehair.com

Can I cancel my order?

You can only cancel the order if the items have not been shipped. If they have been shipped you cannot cancel.

Your cancellation request must include the following information:

Your order number.

The name and email address used to place the order.